How it Works

It’s real easy...

• You enter your details on line. One of our support team will contact you, usually the same day
• Greymouse allocate you a telephone number of your own - this means that every time a call comes to this number your company name automatically appears for your Virtual Receptionist.
• Your Virtual Receptionist will contact you asking for business instructions, business brochures / material, call management and escalation process (SMS or transfer) and if bookings required access to your outlook 2007 calendar. Your Virtual Receptionist records your instructions as our operating procedures.
• All you then need to do is DIVERT your phone (mobile or office) and leave us to do the rest - all within one working day!

What happens next?

Customers call your number when they want information, answers to questions or to make booking appointments. Greymouse Virtual Receptionist service listens to the request and takes the action according
to the customers need and your instructions.

Often this immediate response gives the greatest customer satisfaction gaining respect for your business.   

For example, when your customer calls, your Virtual Receptionist greets them using your company name, and how they can help.

Your Virtual Receptionist provides the business material, confirms meetings appointments or if you wish takes appointments, depending on your instructions or information from your web site.

If your Virtual Receptionist needs to contact you they take down the relevant details and then send you messages via email (and SMS if you prefer).
If priority we call you and ask if you wish to take this customer call and then transfer the caller direct to you. The customer has the impression you are in the physical office.

Your business appears bigger than it is now with a faster response service to help customers.